Privacy Policy

Last updated: May 13, 2025

This Privacy Policy describes how Harvela London ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from harvelalondon.com (the "Site").

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

What Information We Collect

We collect personal information you provide directly (such as your name, address, and payment details) and data about how you interact with our Site (via cookies and analytics tools). This includes:

  • Contact information
  • Order and payment details
  • Login and account credentials
  • Shopping behaviour (cart, wishlist, reviews)
  • Customer support interactions
  • Device and usage information (IP, browser, etc.)

How We Use Your Information

We use your information to:

  • Process orders and provide services
  • Send updates about your order
  • Offer customer support
  • Prevent fraud and ensure security
  • Send you relevant marketing if you opted in

Cookies & Tracking

We use cookies and similar technologies for site functionality, analytics, and advertising. You can disable cookies in your browser settings, but doing so may affect your experience.

Sharing Your Information

We only share your data with trusted third-party service providers for payment, delivery, or analytics purposes. We do not sell your personal information.

Your Rights

You may have the right to access, correct, delete or restrict your personal information, depending on your location. You can also opt out of marketing communications at any time.

Data Retention

We keep your data only as long as necessary to fulfill orders, comply with legal obligations, and protect our interests.

Children

Our services are not intended for children under 16. We do not knowingly collect data from minors.

Security

We follow industry standards to protect your personal information, but no method of transmission over the Internet is 100% secure.

International Users

If you're located outside the UK, your data may be transferred and processed in other countries where data protection laws may differ.

Contact

If you have questions or wish to exercise your data rights, please contact us at:
Email: info@harvelalondon.com
Opening hours: Monday – Friday: 9:00 – 18:00 (GMT)